Privacy policy

Glacier Cleaning Services is a trading name of Daniel Stephens, who is the data controller for the personal information described in this notice. The business address is 15 Segensworth Road, Fareham, PO15 5DZ.

Questions about privacy can be sent to info@glaciercleaningservices.co.uk or raised by calling 07901 153223.

• Your name, telephone number, email address, postcode and property address.
• Details about the property, service requested and photographs you choose to send.
• Messages sent through email, telephone, WhatsApp, Facebook, Instagram or another contact method.
• Quote, appointment, invoice, payment and service records where you become a customer.
• Customer account details if you create an online account.
• Basic website usage and technical information collected by hosting, security and analytics services.

• To respond to enquiries and prepare or discuss a quote.
• To arrange, provide and follow up cleaning services.
• To manage customer records, accounts, invoices, payments and business administration.
• To protect the website, prevent misuse and understand general website performance.
• To meet legal, tax, accounting, insurance or dispute-handling obligations.

Depending on the circumstances, the legal basis may be taking steps at your request before entering a contract, performing a contract, complying with a legal obligation or pursuing legitimate business interests such as responding to customers and protecting the website. Optional cookies are only used with your consent.

When you submit the public enquiry form, the details you provide are sent securely to Glacier Cleaning Services, stored in its protected customer database and used to respond, prepare a quote and follow up the potential work. An email notification may also be sent through the business email provider, Resend.

Authorised staff can update the enquiry with its status, quote or job value, follow-up date and internal notes. You can instead contact Glacier by telephone or WhatsApp; your chosen telephone or messaging provider will process that communication under its own privacy terms.

Glacier may send an operational copy of an enquiry to a private, staff-only Discord channel so the team can respond promptly. This notification can include the name, contact details, postcode, requested service and message supplied in the form. Discord processes that copy as a messaging provider; the protected Glacier record remains the main business record.

Please avoid sending unnecessary sensitive information. Photographs should not include people, vehicle registration numbers or neighbouring properties unless relevant and appropriate.

If you create a customer account, your sign-in details are managed by our authentication provider, Neon, and your account holds your contact details, property addresses, quotes and invoices. Passwords are handled by the authentication provider and are not visible to Glacier.

Quotes and invoices may be sent to you as private links. Online card payments are processed by Stripe. Glacier receives confirmation of the payment but never sees or stores your full card details. Stripe uses your payment information under its own privacy policy, including to prevent fraud.

Cookies are small files stored on your device. This website only uses optional cookies with your permission.

Essential cookies (always on)

• Sign-in cookies that keep you securely signed in to a customer or staff account.
• A cookie that remembers your cookie choice, so we do not ask again on every visit. It lasts six months.
• Cloudflare Turnstile, which checks that enquiry and registration forms are sent by a person rather than an automated program.

Optional cookies (only with your consent)

• Google Maps, which shows our coverage area on the homepage. Google may set cookies and receive technical information about your device when the map loads. The map does not load unless you accept.

Website analytics are provided by Vercel Web Analytics, which does not use cookies and does not identify individual visitors.

You can change your choice at any time: Cookie settings.

The postcode checker sends the postcode you enter to postcodes.io, a public postcode lookup service, to check whether it is in our area. The website is hosted by Vercel.

The website links to services such as Facebook, Instagram, WhatsApp and email providers. Those organisations may receive technical information when you follow an external link, and are responsible for their own use of information.

Enquiry information is kept only for as long as reasonably needed to respond, follow up and manage the potential work. Customer, invoice and transaction records may be kept longer where required for tax, accounting, insurance, legal or dispute purposes.

Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

Personal information is not sold. It may be shared with service providers that support hosting, email, messaging, payments, accounting, security or business administration, and with professional advisers or authorities where necessary.

Some providers, including large technology and messaging platforms, may process information outside the United Kingdom. Those providers are responsible for using appropriate safeguards under their applicable terms and privacy arrangements.

Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, objection or a portable copy. You may also withdraw consent where consent is the basis being relied upon.

Contact Glacier first using the details above. You also have the right to complain to the UK Information Commissioner’s Office if you believe your information has been handled improperly.

Visit the Information Commissioner’s Office complaint guidance.

This notice may be updated when the website, contact methods or business processes change. The latest version will be published at https://www.glaciercleaningservices.co.uk/privacy-policy. Our terms and conditions explain how quotes, bookings and payments work.